🔁 Returns and Refunds Policy

Effective Date: 15-07-2025
This Returns and Refunds Policy outlines how refunds are handled at acc2sale.com. Please read this policy carefully before making any purchases.

1. 🎮 Digital Product Nature

All products sold on acc2sale.com—game top-ups, gift cards, social media services, and game accounts—are non-tangible digital items. Once delivered or activated, they cannot be returned or exchanged.

2. 📦 Refund Eligibility

Refunds may be issued only under the following conditions:

• The product was not delivered due to a technical error.
• The activation code or account ID was invalid or faulty upon delivery.
• The service was not rendered as described (e.g. wrong top-up amount or incorrect product).
• A duplicate transaction occurred due to a payment system error.

3. ⛔ Non-Refundable Scenarios

Refunds will not be granted in the following cases:

• The product has been successfully delivered and used.
• The user changes their mind after delivery.
• Game bans or suspensions resulting from actions outside our control.
• Incorrect input provided by the user (e.g. wrong game ID, email, region).

4. 📋 Refund Request Procedure

To request a refund, please contact our support team within 48 hours of the transaction. Provide the following:

• Order number
• Screenshot or description of the issue
• Transaction receipt
• Contact details (email and phone number)

Send refund requests to: web.acc2sale@gmail.com

5. ⌛ Processing Time

Refund inquiries are reviewed within 3–5 business days. Approved refunds may take 5–10 business days to appear depending on your bank/payment method.

6. 💳 Payment Disputes

Initiating a chargeback without contacting us first may result in:

• Account suspension or termination
• Denial of future transactions
  Please reach out before disputing a charge—we’re here to help!

7. 📜 Policy Updates

We reserve the right to update this policy at any time. Changes will be posted here and apply immediately upon publication.